Return Policy

This Return Policy outlines the terms and conditions for returns, refunds, and cancellations for services provided by Ximthorethap.

Return Period

Due to the custom nature of our restoration services, returns are handled on a case-by-case basis. If you are not satisfied with our restoration work, you must contact us within 30 days of receiving your restored fixture to discuss potential remedies.

For restoration services that have not yet begun, you may cancel your order within 48 hours of placing it for a full refund of any deposit paid, minus any assessment fees already incurred.

Return Conditions

To be eligible for a return or refund consideration, the following conditions must be met:

You must contact us within the specified return period
The restored fixture must be in the same condition as when delivered to you
You must provide proof of purchase or service agreement
The issue must be related to our workmanship or failure to meet agreed specifications

We reserve the right to inspect the fixture before processing any return or refund request.

Cost of Return Shipping

If a return is approved and the issue is due to our error or failure to meet specifications, we will cover the cost of return shipping. If the return is due to a change of mind or reasons not related to our workmanship, the customer is responsible for return shipping costs.

All returned items must be properly packaged to prevent damage during transit. We are not responsible for damage that occurs during return shipping if the item was not properly packaged.

Return Process

To initiate a return:

Contact us via email or phone to discuss your concern
Provide details about the issue and photos if applicable
We will review your request and determine the appropriate course of action
If approved, we will provide return shipping instructions
Once we receive and inspect the item, we will process your refund or provide a remedy

Please allow 5-10 business days for us to process your return request after we receive the item.

Non-Returnable Items

The following items or situations are not eligible for return:

Custom restoration work that has been completed according to agreed specifications
Items that have been damaged due to misuse, accident, or normal wear after delivery
Items returned more than 30 days after delivery
Restoration services that have been substantially completed
Items that cannot be verified as our work

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. If you are a consumer in a jurisdiction that provides additional rights, those rights are not limited by this policy.

For services, if we fail to deliver the service as described or fail to meet agreed quality standards, you may be entitled to a refund or re-performance of the service at no additional cost.

Order Cancellation Policy

You may cancel your restoration order under the following conditions:

Before Work Begins: Full refund of deposit, minus any assessment fees (typically $50-$100)
After Work Begins: Cancellation may be possible, but you will be charged for work completed and materials used
After Completion: Standard return policy applies

To cancel an order, you must contact us in writing (email is acceptable) and receive confirmation of cancellation from us.

Refund Procedure

If your return is approved, we will initiate a refund to your original method of payment. Refunds will be processed within 10-15 business days after we receive and inspect the returned item.

Refund amounts will be calculated as follows:

Full refund for unopened or unused items returned due to our error
Partial refund may apply if the item shows signs of use or if work has been partially completed
Assessment fees are non-refundable once assessment has been completed

You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Warranty and Guarantee

We stand behind our restoration work and offer a warranty on our craftsmanship. If a restored fixture fails due to our workmanship within 90 days of delivery, we will repair or re-restore the item at no additional cost, subject to inspection and verification of the issue.

This warranty does not cover damage caused by misuse, accidents, modifications made after delivery, or normal wear and tear.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Ximthorethap
309 Sunrise Trail Rd
Boise, ID 83702
Phone: +1 (502) 681-9144
Email: support@ximthorethap.world

We aim to respond to all return and refund inquiries within 2-3 business days.